1. How do I register an account with HidayahHeven?
Answer: You can create an account by visiting the “Sign Up” page on our website,
www.hidayahheven.com. Click the registration link, enter your details, and follow the prompts to
set up your account. Once registered, you’ll receive updates on new collections, exclusive
offers, and personalized services.
2. Is it mandatory to provide my email and phone number for registration?
Answer: Yes, providing your email and phone number ensures a secure shopping experience
and allows us to send order confirmations, updates, and personalized offers. Your information is
protected under our Privacy Policy.
3. Is my personal information secure with HidayahHeven?
Answer: Absolutely. We prioritize your privacy and use industry-standard encryption to
safeguard your data. For more details, please review our Privacy Policy on
www.hidayahheven.com.
4. What should I do if I forget my account password?
Answer: On the “Sign In” page, click “Forgot Password.” You’ll receive an email with a link to
reset your password securely. Ensure you check your spam folder if the email doesn’t appear in
your inbox.
5. What is the delivery time for HidayahHeven orders?
Answer: Delivery typically takes 3-7 business days within India, depending on your location.
You can check estimated delivery times by entering your PIN code in the “Check Delivery
Options” tool on our product pages.
6. Does HidayahHeven deliver internationally?
Answer: Currently, we deliver only within India. We’re working to expand our reach, so stay
tuned for updates on international shipping!
7. How can I check if HidayahHeven delivers to my area?
Answer: Use the “Check Delivery Options” tool on our product pages. Enter your PIN code to
confirm serviceability and view estimated delivery times.
8. What is HidayahHeven’s return and exchange policy?
Answer: We offer a 7-day return and exchange policy from the date of delivery. Items must be
unused, unwashed, and returned with original packaging and tags. To initiate a return, visit “My
Orders” on our website, select the item, and follow the instructions. Contact our support team at
care@hidayahheven.com or call +91-8010068300 for assistance.
9. What happens if I receive a damaged or defective product?
Answer: If you receive a damaged or defective item, notify us within 24 hours of delivery by
emailing care@hidayahheven.com with photos of the issue. We’ll arrange a free return and
provide a replacement or refund within 5-7 business days, subject to inspection.
10. How can I track my order status?
Answer: Log in to your account and visit the “My Orders” section to track your order in real-time.
You’ll also receive email and SMS updates with tracking details once your order ships.
11. Can I apply a discount coupon to my order?
Answer: Yes, you can apply a valid coupon code on the cart page before checkout. Ensure the
coupon meets the terms (e.g., minimum order value or specific products) for successful
application.
12. What should I do if my order is out of stock?
Answer: If an item is out of stock after placing your order, we’ll notify you via email and offer a
replacement, store credit, or full refund. You can also sign up for restock notifications on the
product page.
13. How do I care for HidayahHeven jewelry?
Answer: To maintain your jewelry’s shine, store it in a dry, airtight container away from moisture.
For oxidized pieces, clean gently with a mixture of equal parts vinegar and water using a soft
toothbrush, then rinse and dry with a microfiber cloth. Avoid exposure to perfumes or harsh
chemicals.
14. How can I contact HidayahHeven’s customer support?
Answer: Our customer support team is available from 10:00 AM to 6:00 PM IST, Monday to
Saturday. Reach us at +91-8010068300 or email support@hidayahheven.com for any queries.
15. Can I expedite my order delivery?
Answer: Currently, we do not offer expedited shipping. However, we strive to deliver your order
within the standard 3-7 business days. Check the estimated delivery time on the product page
for details.
16. How can I style HidayahHeven jewelry?
Answer: Our collections are versatile! Pair our pieces with traditional outfits like sarees or
lehengas for a classic look, or style them with fusion wear for a modern, chic vibe. Mix and
match our earrings, necklaces, and bangles to express your unique style.
17. What payment methods does HidayahHeven accept?
Answer: We accept multiple payment options, including credit/debit cards, net banking, UPI,
and cash on delivery (COD) for eligible orders. All transactions are processed securely.
18. What happens if I cancel my order?
Answer: If you cancel your order before it ships, we’ll issue a full refund to your original
payment method within 5-7 business days. For COD orders, no charges apply upon
cancellation. Contact our support team to initiate a cancellation.
Notes:
● Customization: The FAQ assumes HidayahHeven is a jewelry brand similar to
HidayahHeven. If your brand focuses on a different product (e.g., clothing, cosmetics),
let me know, and I can tailor the questions and answers.
● Contact Details: I’ve used placeholder contact details (e.g., +91-8010068300,
support@hidayahheven.com). Replace these with your actual contact information.
● Website: I assumed a website (www.hidayahheven.com) for consistency. Update with
your actual domain or sales platform.
● Inspiration: The structure and tone are inspired by Priyaasi’s FAQ, covering registration,
privacy, delivery, returns, and product care, but the content is original and adapted for
HidayahHeven.
● Citation: I referenced HidayahHeven’s return policy structure for question 8 but created
unique content for HidayahHeven.